2. INFORMATION WE COLLECT

We may collect the following categories of information.

ACCOUNT AND REGISTRATION DATA

When you create or manage a PokerMars account, we may collect:

• Username and player ID
• Email address
• Mobile phone number
• Password or authentication credentials
• Country or region
• Preferred language and currency
• Referral code or affiliate information
• Account creation and verification status
• Marketing communication preferences

You are responsible for ensuring that the information provided is accurate and up to date.

IDENTITY AND KYC DATA

Where identity verification is required, we may collect:

• Full legal name
• Date of birth
• Nationality
• Residential address
• Government-issued identification documents
• Identification number
• Selfie or facial verification data
• Proof of address
• Source-of-funds or source-of-wealth information
• Other information required for compliance, fraud prevention or risk control

Identity verification information may be processed directly by PokerMars or by authorised third-party verification providers.

GAMEPLAY AND POKER ACTIVITY DATA

When you participate in poker games or tournaments, we may collect:

• Game type and table information
• Cash Game and Tournament participation records
• Buy-in, entry fee and prize information
• Betting, calling, raising and folding actions
• Hand histories and game results
• Wins, losses, rake and related transaction records
• Tournament rankings and leaderboard results
• EV Cash Out, insurance or multi-board activity
• Private room and club participation
• Player behaviour and gameplay patterns
• Disconnection, timeout and Time Bank usage
• Reports, complaints and dispute records

This information may be used to operate games, calculate results, investigate disputes and maintain game integrity.

WALLET AND TRANSACTION DATA

When you use PokerMars wallet, payment or reward services, we may collect:

• Deposit and withdrawal records
• Transaction amount, currency and status
• Cryptocurrency wallet address
• Blockchain transaction hash
• Payment channel or payment provider
• Bonus, reward and promotional credit records
• Refund, adjustment and settlement information
• VIP points and loyalty records
• Affiliate commission and revenue-share records
• Transaction risk indicators

PokerMars does not normally store full payment card details where transactions are processed by external payment service providers.

DEVICE AND TECHNICAL DATA

We may automatically collect:

• IP address
• Device type and device identifier
• Operating system and browser version
• Application version
• Language and time zone
• Login time and session information
• Network and connection status
• Crash reports and technical logs
• Screen resolution and device configuration
• Referring URL and navigation activity

LOCATION DATA

We may collect approximate or precise location information where permitted and necessary for:

• Confirming service availability
• Compliance with geographical restrictions
• Fraud and account-sharing detection
• Multi-accounting and collusion investigations
• Security and risk-control purposes

You may disable certain location permissions through your device settings, although some PokerMars services may then become unavailable.

CUSTOMER SUPPORT DATA

When you contact customer support, we may collect:

• Contact information
• Support ticket details
• Messages and correspondence
• Screenshots and uploaded files
• Call or chat records
• Complaint and dispute information
• Account verification information

PROMOTION AND MARKETING DATA

When you participate in promotions, missions, VIP programmes or marketing activities, we may collect:

• Promotion participation records
• Mission completion status
• Reward and bonus eligibility
• Campaign source and referral information
• Email and notification engagement
•